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When contacting our Customer Experience team to report loading issues, please be sure to include the following details: If the game is offline for maintenance at the time you are trying to play, that will be messaged on the Facebook wall. If your favorite websites aren't running the way they normally do, try switching to another browser to see if there's a change.įinally, check our Facebook fan page for announcements. There are many browsers to choose from, and they update on different schedules. Don't underestimate the value of this very basic troubleshooting step! It's common to let your computer run for days or weeks at a time without ever turning it off and back on. It almost always helps, and it never hurts, so give it a try! We've got instructions on how to clear the cache for most popular browsers. It's a common solution for problems on many websites.

It's especially helpful if the browser session has been going on for a while, or if you have a lot of tabs open at the same time.

Restart your browser. Sometimes, just stopping a process and starting it from scratch is all you need to do.For help with our mobile app, read our troubleshooting steps for iOS, Android, and Kindle Fire.

The instructions below are specific to our online games ( DoubleDown Casino on Facebook and ).

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